| “The forecast is a negotiation, not a number.” |
Every manager rounds their number before you see it, so it moves each time it is re-stated. If a committed number is given at all. |
One forecast process, one set of definitions, and a number your board can hold you to. |
| “We have more comp plans than anyone can administer.” |
A plan written for each hire that did not fit the standard model. One team can win at the cost of others. Admin goes up, trust in pay calculations goes down. |
A comp model that aligns your people, that they can explain and finance can actually run. |
| “Two dashboards, two answers, same question.” |
Sales and finance each built their own version of the metric on the same raw data, so both are defensible and neither agrees. |
One definition of the metric, owned by someone, and reporting that agrees with itself. |
| “Customer success runs on goodwill and heroics.” |
Renewals depend on which CSM has the relationship rather than a method. Some accounts get wasted white-glove service, while others who need it are ignored. |
An engagement model that produces the evidence for renewal and expansion. |
| “Every handoff loses something.” |
Hard-won lessons on the account live in someones head, so the next team rebuilds it from scratch, to the frustration of the customer and next team. |
Defined handoffs between sales, onboarding and success, with what travels and who owns it. |
| “We closed the acquisition. We have not integrated the go-to-market.” |
Two sales teams still run on two systems and two comp plans, sometimes competing for and confusing the same account. |
One operating model across both businesses, sequenced so revenue does not stall while you do it. |